Cavell Cloud Conversations
Cavell provides strategic advice to organisations enabling the Intelligent Workplace. We deliver independent research, actionable analysis and strategic advisory services to communications providers, technology vendors and investors who are shaping the future of business communications.
Cavell Cloud Conversations will bring you bitesize podcasts with some of the world's leading technology brands and most interesting speakers. Learn about the latest innovations, trends and emerging technology across areas such as IoT, networking, communications, and collaboration. Each episode is hosted by a member of the Cavell Analyst Team who will be joined by a special guest from the technology industry to discuss a particular trend or topic.
Cavell Cloud Conversations
Real-time analytics and AI with Dubber
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In this week's episode of Comms Cloud Conversations, Cavell's Senior Analyst Patrick Watson is joined with Dubber's CMO, Andy Lark. They explore the new era of cloud comms and what this means for call-recording and AI. Traditionally the voice capture market has been focused on the finance industry for compliance reasons. However, in this new UC environment companies from other verticals have become acutely aware of the value of customer data that is captured on voice, messaging and collaboration platforms; all with the help of digital processing and AI capabilities. Find out how you can improve your business strategy and customer experience and help employees improve their customer engagement skills.
Dubber: https://www.dubber.net/
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