Cavell Cloud Conversations
Cavell provides strategic advice to organisations enabling the Intelligent Workplace. We deliver independent research, actionable analysis and strategic advisory services to communications providers, technology vendors and investors who are shaping the future of business communications.
Cavell Cloud Conversations will bring you bitesize podcasts with some of the world's leading technology brands and most interesting speakers. Learn about the latest innovations, trends and emerging technology across areas such as IoT, networking, communications, and collaboration. Each episode is hosted by a member of the Cavell Analyst Team who will be joined by a special guest from the technology industry to discuss a particular trend or topic.
Cavell Cloud Conversations
Latest Episodes
Can Patrick Stump Finbarr? A Communications Quiz
See our faces - watch on YouTube.How well do you really know the communications market?In this episode of Cavell Cloud Conversations, Patrick Watson puts Finbarr Begley to the test with ...
Inside Cavell Summit North America 2026: Disruption Is Now the Default (and More)
See our faces: https://youtu.be/8TVkTwT1kDgThe communications industry is entering a period of major change. AI is reshaping business models, customer expectations are evolving, and providers are under increasing pressure to find new sou...
Zoom: From Conversations to Completion - How AI Is Reshaping Customer Experience
Customer experience is changing. The focus is moving beyond simply having conversations with customers towards actually completing the task or resolving the issue.In this episode of Cavell Cloud Conversations, Finbarr is joined by Chris...
MaxContact: Can AI Fix the Contact Center Trust Gap? The Future of CX & Regulation
Want to see our faces? Watch on YouTube.Trust has become one of the biggest challenges facing contact centers. From spam calls and AI-generated interactions to evolving regulation and changing c...
Dialpad: How Agentic AI Will Transform Customer Support and Channel Partnerships
Unlock the future of business communications with the AI revolution that's transforming every contact center. In this episode, Jim McGarry and Ross Jack reveal how agentic AI—the next frontier in automation—is reshaping customer service and par...
