Cavell Cloud Conversations
Cavell is a leading research and consulting firm specialising in the telecommunications industry with a particular focus on business communications technologies including UCaaS, collaboration, contact centre and customer engagement software, business messaging, and Microsoft Teams. Cavell provides insights, analysis, and advisory services to help their clients navigate and succeed in these rapidly evolving sectors.
Cavell Cloud Conversations will bring you bitesize podcasts with some of the world's leading technology brands and most interesting speakers. Learn about the latest innovations, trends and emerging technology across areas such as IoT, networking, communications, and collaboration. Each episode is hosted by a member of the Cavell Analyst Team who will be joined by a special guest from the technology industry to discuss a particular trend or topic.
Cavell Cloud Conversations
Automation in Operator Connect: Challenges & Opportunities Unveiled
In our latest podcast episode Cavell's Head of Research, Patrick Watson is joined by Jeff Coleman (Director, PingCo) and Erhan Boduk (Global Partner Executive, PingCo) where they explore the challenges that service providers face when joining Operator Connect Accelerator program.
Questions explored:
- What are some of the key/most common challenges you help service providers joining the Operator Connect program overcome?
- What do we mean by automation, can you provide some examples?
- What solution areas can you automate, is this just restricted to the Teams Phone element?
- How easy is it to automate these processes internally?
Tune in to gain valuable insights into the challenges and opportunities of automation in the service provider industry
