Cavell Cloud Conversations
Cavell is a leading research and consulting firm specialising in the telecommunications industry with a particular focus on business communications technologies including UCaaS, collaboration, contact centre and customer engagement software, business messaging, and Microsoft Teams. Cavell provides insights, analysis, and advisory services to help their clients navigate and succeed in these rapidly evolving sectors.
Cavell Cloud Conversations will bring you bitesize podcasts with some of the world's leading technology brands and most interesting speakers. Learn about the latest innovations, trends and emerging technology across areas such as IoT, networking, communications, and collaboration. Each episode is hosted by a member of the Cavell Analyst Team who will be joined by a special guest from the technology industry to discuss a particular trend or topic.
Cavell Cloud Conversations
Analytics Capability: Exploring what's key for next-gen service providers with Akixi
Join us this week as Cavell Senior Research Analyst, Patrick Watson chats with Brandon Hagood, Vice President, Americas at Akixi about the rising importance of analytics both within the context of UC and in every technology area that is available.
If you are interested in keeping up with current trends, understanding analytics capability, what data you can get from those areas, and how that can drive improvements or outcomes in your business, this week's episode is for you!
Topics:
- One of the major trends we are seeing is the rising importance of analytics within UC, this is demonstrated by market value and the amount of acquisitions taking place in this space. Why do you think more businesses are recognizing the value of UC analytics?
- Traditionally analytical insight has been more widely used in larger businesses are you seeing this trend shift and smaller businesses become interested in analytics solutions?Are there different analytics requirements for businesses of different sizes?
Thank you to Akixi for being Gold Sponsors of our upcoming cloud comms summit.
