Cavell Cloud Conversations
Cavell provides strategic advice to organisations enabling the Intelligent Workplace. We deliver independent research, actionable analysis and strategic advisory services to communications providers, technology vendors and investors who are shaping the future of business communications.
Cavell Cloud Conversations will bring you bitesize podcasts with some of the world's leading technology brands and most interesting speakers. Learn about the latest innovations, trends and emerging technology across areas such as IoT, networking, communications, and collaboration. Each episode is hosted by a member of the Cavell Analyst Team who will be joined by a special guest from the technology industry to discuss a particular trend or topic.
Cavell Cloud Conversations
Latest Episodes
Why AI Monetization Depends on Flexibility and the Right Infrastructure
AI adoption is high—but turning that interest into revenue is still a challenge for many service providers.In this conversation, Mark Bunnell shares why flexibility matters: AI pricing may mean tokens, monthly subscriptions, price per mi...
Can Patrick Stump Finbarr? A Communications Quiz
See our faces - watch on YouTube.How well do you really know the communications market?In this episode of Cavell Cloud Conversations, Patrick Watson puts Finbarr Begley to the test with ...
Inside Cavell Summit North America 2026: Disruption Is Now the Default (and More)
See our faces: https://youtu.be/8TVkTwT1kDgThe communications industry is entering a period of major change. AI is reshaping business models, customer expectations are evolving, and providers are under increasing pressure to find new sou...
Zoom: From Conversations to Completion - How AI Is Reshaping Customer Experience
Customer experience is changing. The focus is moving beyond simply having conversations with customers towards actually completing the task or resolving the issue.In this episode of Cavell Cloud Conversations, Finbarr is joined by Chris...
MaxContact: Can AI Fix the Contact Center Trust Gap? The Future of CX & Regulation
Want to see our faces? Watch on YouTube.Trust has become one of the biggest challenges facing contact centers. From spam calls and AI-generated interactions to evolving regulation and changing c...
